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Written by Administrator
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The most popular and most effective consulting service offered is the secret shopper service. A pair of "outside" eyes can see many things that are not seen or are overlooked by internal employees and managers.
The most popular and most effective consulting service offered is the secret shopper service. A pair of "outside" eyes can see many things that are not seen or are overlooked by internal employees and managers. An observation from a customer's perspective is an invaluable tool for your property and should be performed at all levels on a regular basis.
Our goal is to give you and your leadership an accurate assessment of what is happening at your property. Upon completion of the shopper service, a detail report of observed strengths, weaknesses and violations will be generated. The report will contain unbiased, honest information. Below is a list of areas available for observation in slots. We also have expert services for table games, restaurants, hotel and all other areas of the hotellcasino.
Fill Times Machine Maintenance Hotswapping Employee Attitudes Floor Attendant Practices Customer Complaint Test Machine Safety Practices Employee Pactices Machines Down Bill Validator Down Safety Hazards Booth Redemption Actions Security Personnel Presence Game Operations Explained Non-Qualified Comp Request Technician Repair Habits Employee Awareness of Casino Promotions
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For a downloadable outline of this service, visit our "Files Area"
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Training Services 
